Terms of Services

Effective Date: 2025 Feb 01

Welcome to PetsHobbies.com

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services provided by PetsHobbies.com (“we,” “our,” or “us”). By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our site.

Overview

PetsHobbies.com is an online store offering a wide range of pet products including food, medicine, grooming items, accessories, and wellness supplies for all types of pets (dogs, cats, birds, fish, rabbits, turtles, and more). Our aim is to ensure a healthy, happy, and convenient pet parenting experience.

Eligibility

By using this website, you represent that:

• You are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into a binding agreement.

• All information provided by you is accurate, up-to-date, and complete.

User Account and Responsibility

You may be required to create an account to access certain features or make purchases. You agree to:

• Maintain the confidentiality of your account credentials.

• Notify us immediately of any unauthorized access or security breach.

• Accept responsibility for all activities that occur under your account.

We reserve the right to terminate accounts that are suspected of abuse or fraudulent activity.

Product Information and Pricing

We strive to provide accurate descriptions, pricing, and availability of all products. However:

• Product images may differ slightly from the actual product due to packaging updates or stock changes.

• Prices are subject to change without prior notice.

• In the event of pricing errors, we reserve the right to cancel or refuse orders, even after payment.

If an item becomes unavailable after your order is placed, we will notify you and issue a full refund or provide alternative options.

Order Acceptance and Cancellation

Placing an order does not guarantee acceptance. We may cancel or refuse any order for reasons including:

• Product unavailability

• Payment failure

• Suspected fraud or violation of these Terms

• Incorrect pricing or promotional errors

You may request to cancel or modify your order within a certain time window, depending on the order status. Please contact customer support for assistance.

Payment Terms

We accept secure online payments via:

• Credit/Debit Cards

• Mobile Wallets

• Net Banking

• Third-party gateways (e.g., esewa / khalti)

We do not store any sensitive payment data. All transactions are encrypted and processed through secure payment partners.

Shipping and Delivery

We strive to dispatch all orders promptly. Delivery timelines vary based on your location, product availability, and courier service. Full details are outlined in our Shipping Policy.

• Standard delivery times: 2–7 business days (within serviceable regions)

• You will receive tracking information once your order is shipped.

• PetsHobbies.com is not liable for delays caused by courier companies, holidays, or unforeseen events.

Returns, Refunds & Exchanges

Please refer to our Return & Refund Policy for complete details.

We allow returns and refunds under the following conditions:

• Incorrect item received

• Damaged or defective product

• Expired goods delivered

Returns must be initiated within 3 days of delivery. Certain items like opened pet food or used grooming tools may not be eligible for return due to hygiene and safety reasons.

Intellectual Property

All content on PetsHobbies.com—including text, images, logos, designs, product listings, graphics, videos, and software—is the exclusive property of PetsHobbies.com or its content suppliers and is protected by copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or exploit any part of this website without prior written permission.

User Conduct

You agree to use our website lawfully and respectfully. You must not:

• Post or share any misleading, harmful, offensive, or unlawful content

• Attempt to hack, disrupt, or gain unauthorized access to our website or servers

• Engage in any activity that infringes the rights of others or violates applicable laws

We reserve the right to suspend or permanently ban users found in violation of these rules.

Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience, but we are not responsible for:

• The content, terms, or privacy practices of these websites

• Any damages or issues resulting from transactions on third-party platforms

We recommend reviewing their policies independently before engaging.

Limitation of Liability

To the maximum extent permitted by law, PetsHobbies.com shall not be held liable for:

• Any direct, indirect, incidental, or consequential damages

• Loss of data, business, revenue, or profits

• Product misuse or harm caused by incorrect handling or allergic reactions

Your use of our site and products is at your own risk.

Indemnification

You agree to indemnify and hold harmless PetsHobbies.com, its owners, employees, affiliates, and partners from any claims, losses, damages, or expenses arising out of:

• Your use of the site

• Your violation of these Terms

• Any unlawful or harmful actions carried out under your account

Termination

We reserve the right to:

• Suspend or terminate your access to the website at any time, without prior notice, for any reason, including violation of these Terms.

• Take legal action if necessary to protect our rights and business integrity.

Changes to Terms

We may update or modify these Terms from time to time. All changes will be effective immediately upon posting. Continued use of our website after changes implies acceptance of the revised Terms.

Please review this page regularly to stay informed.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of Nepal, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Supreme Court of Nepal – सर्वोच्च अदालत नेपाल

Contact Us

For any questions, feedback, or concerns related to these Terms or our services, please contact us:

Email: support@petshobbies.com
Address: Birgunj – 16, Nepal
Phone: +977 9845424473
Website: www.petshobbies.com