Privacy Policy

Effective Date: 2025 Feb 01

At PetsHobbies.com, we value the trust you place in us when you choose our platform for your pet care needs. This Privacy Policy outlines how we collect, use, manage, and safeguard your personal information when you use our website. Whether you’re buying pet food, grooming products, or health essentials, your privacy and security are of utmost importance to us.

1. Information We Collect

We collect information to provide better services to our customers and enhance your shopping experience. The data we collect is grouped into two main categories:

a. Personal Information

This is information that can be used to identify you directly or indirectly. It includes:

• Full Name: To personalize your experience and process orders.
• Email Address: Used to send order confirmations, newsletters, and responses to inquiries.
• Phone Number: For customer support or delivery updates.
• Shipping and Billing Address: Essential for fulfilling your orders and generating invoices.
• Payment Details: We may collect limited payment information like billing address, but payment processing is handled securely through third-party services like Razorpay, Stripe, or PayPal. We do not store your credit/debit card numbers.
• Account Credentials: If you create an account on our website, we securely store your username and encrypted password.

   

b. Non-Personal Information

This includes data that doesn’t directly identify you but helps us improve our website and services:

• IP Address and Device Type: Helps detect fraud, personalize your experience, and maintain security.
• Browser Type and Version: For optimizing our site’s compatibility and performance.
• Page Visits and Navigation Data: Helps us understand user behavior, popular products, and improve overall layout and user experience.
• Referral Information: We may know how you reached our site (e.g., from a search engine, ad, or social media platform).

2. How We Use Your Information

We use your data to provide a safe, efficient, and customized experience:

• Order Fulfillment: We process your personal data to receive, confirm, ship, and track your orders.
• Customer Support: To respond to your inquiries, complaints, or special requests quickly and accurately.
• Personalization: To tailor offers, emails, and shopping suggestions based on your purchase history and preferences.
• Marketing Communication: We may send promotional messages, product launches, or discount notifications (you can opt out anytime).
• Improvement & Development: To analyze trends and behaviors and optimize the layout, content, and user experience of our website.
• Fraud Prevention & Security: Your data helps us verify accounts, detect fraudulent activity, and ensure platform security.
• Legal Compliance: To meet applicable laws, regulations, or lawful requests from authorities.

   

3. Sharing Your Information

We maintain strict control over your data and do not sell or rent it. However, we may share information in the following scenarios:

• Third-Party Service Providers: Only to the extent needed for processing your order, such as:
  • Payment gateways for secure transactions
  • Shipping partners for delivery updates
  • Email marketing services to send you newsletters or order updates
• Analytics Tools: Such as Google Analytics, which help us understand visitor behavior, improve features, and measure marketing performance.
• Legal Requests: If required by law, court order, or government request, we may disclose your information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

   

All third-party partners are required to uphold strict confidentiality and security standards.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your interaction with our website.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help remember your preferences, login status, and shopping cart contents.

How We Use Cookies:

• Functional Cookies: To keep you logged in, remember items in your cart, and manage session information.
• Analytical Cookies: To track page performance, visitor numbers, and navigation patterns.
• Marketing Cookies: To deliver personalized ads or promotions through platforms like Google or Facebook.

   

You can disable cookies in your browser settings. However, disabling cookies may limit some features of our site.

5. Data Security

We implement comprehensive security measures to protect your personal data:

• Secure Socket Layer (SSL): Our website uses SSL encryption to protect data during transmission.
• Encrypted Password Storage: Your login credentials are stored using industry-standard encryption methods.
• Access Restrictions: Only authorized employees and service providers have access to personal data, and they are bound by strict confidentiality obligations.
• Regular Audits and Updates: Our security systems are reviewed and updated regularly to stay ahead of evolving threats.

   

Despite our best efforts, no online platform is 100% secure, so we encourage users to take additional precautions like strong passwords and logout after sessions.

6. Your Rights and Choices

You have full control over your personal information and can:

• Access & Review: View or update your personal information by logging into your account.
• Delete: Request permanent deletion of your account and personal data by contacting our support team.
• Withdraw Consent: Opt out of marketing emails or newsletters through the unsubscribe link.
• Data Portability: Request a copy of the personal data you’ve shared with us.
• Restrict Processing: You can limit how we use your data, especially for marketing or profiling purposes.

   

To exercise these rights, contact us at: privacy@petshobbies.com

7. Children’s Privacy

PetsHobbies.com is not designed for or directed at children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we have collected information from a child without parental consent, we will delete it immediately. Parents or guardians may contact us for any such concern.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience (e.g., grooming blogs, vet directories, or external pet communities). Please note:

• These websites operate independently of us.
• We are not responsible for their content, privacy policies, or practices.
• We recommend reviewing the privacy policy of any third-party site you visit.

   

9. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect:

• Changes in our services
• Compliance with legal and regulatory updates
• Introduction of new features or tools

   

When we make changes, the “Effective Date” at the top will be updated. We recommend reviewing this page periodically to stay informed. Continued use of our services implies your acceptance of the updated policy.

Contact Us

Have questions, concerns, or requests regarding your privacy or this policy? We’re here to help.

PetsHobbies.com – Customer Privacy Team
Email: privacy@petshobbies.com
Office Address: Birgunj-16, Nepal
Customer Support: +9779845424473
Website: www.petshobbies.com